We collect only what is necessary to operate the server and website. This falls into two categories:
Information you provide directly:
- Username — your in-game and website display name.
- Email address — used for account recovery and important notifications.
- Password — stored as a hashed value. We never store plain-text passwords.
- Payment details — processed by our payment provider. We do not store card details on our servers.
Information collected automatically:
- IP address (used for security, ban enforcement, and abuse prevention).
- Browser type and device information when accessing the website.
- In-game activity data — kills, deaths, scores, playtime, and mode statistics.
- Session and connection logs for server stability and anti-cheat purposes.
- Server logs — including in-game chat logs, command logs, connection and disconnection logs, and admin action logs.
Your data is used strictly to operate and improve the Services:
- To create and manage your game account and web panel access.
- To process purchases and deliver in-game items to your account.
- To display leaderboards, stats, and crew information.
- To enforce server rules and process ban appeals.
- To send transactional emails (purchase confirmations, password resets).
- To detect and prevent cheating, fraud, and abuse.
- To review chat and command logs during moderation investigations or ban appeals.
- To analyse server performance and improve gameplay features.
The following table summarises the types of data stored and their purpose:
| Data Type | Purpose | Retention |
|---|---|---|
| Username & Email | Account identification & login | Until account deletion |
| Hashed Password | Secure authentication | Until account deletion |
| IP Address | Security & ban enforcement | 90 days (logs) / permanent (bans) |
| Game Statistics | Leaderboards, progression | Until account deletion |
| Purchase Records | Transaction history & support | 7 years (legal requirement) |
| Session Cookies | Keep you logged in | Until logout or expiry |
| Chat & Command Logs | Moderation, rule enforcement & ban investigations | 90 days |
| Connection & Disconnection Logs | Server stability, anti-cheat & abuse detection | 90 days |
| Admin Action Logs | Accountability & administration audit trail | 180 days |
| Ban Records | Rule enforcement | Indefinite (for permanent bans) |
We use a minimal set of cookies to make the website function properly:
- Session cookie — keeps you logged in during your visit. Expires when you close your browser or log out.
- Remember Me cookie — keeps you logged in across sessions if you tick "Remember Me". Lasts up to 30 days.
We do not use tracking cookies, advertising cookies, or third-party analytics cookies (e.g. Google Analytics) on this site.
We work with a limited number of third-party services to operate the platform:
- Payment Processor — handles all payment transactions securely. We do not receive or store your full card details.
- Server Hosting Provider — our game and web server infrastructure is hosted on a third-party hosting provider in the South-East Asia region.
- Discord — our community platform. Discord's own privacy policy applies when you use their service.
These third parties are only provided with the minimum data necessary to perform their services and are not permitted to use your data for any other purpose.
We retain your personal data for as long as your account is active...
Server logs — including chat logs, command logs, and connection logs — are retained for up to 90 days...
IP addresses associated with permanent bans are retained indefinitely...
Depending on your location, you may have the following rights regarding your personal data:
- Access — request a copy of the data we hold about you.
- Correction — request correction of inaccurate data (e.g. email address update).
- Deletion — request deletion of your account and associated personal data, subject to legal retention requirements.
- Portability — request your data in a portable format where technically feasible.
- Withdraw consent — where processing is based on your consent, you may withdraw it at any time.
To exercise any of these rights, contact us via Discord...
We take the security of your data seriously and implement reasonable technical and organisational measures to protect it:
- Passwords are stored using industry-standard hashing algorithms.
- The website is served over HTTPS with TLS encryption.
- Database access is restricted to authorised server administrators.
- Server logs are accessible only to senior administrators and are not shared externally.
- Payment processing is handled by PCI-compliant third-party providers.
However, no system is completely secure. If you believe your account has been compromised, please contact us on Discord immediately and change your password.
Our Services are not directed at children under the age of 13...
If you believe a child under 13 has provided us with personal information, please contact us on Discord.
We may update this Privacy Policy from time to time...
Continued use of the Services after a policy update constitutes your acceptance of the revised Privacy Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or your data, please reach out:
Discord Support
Join our server and open a support ticket at discord.gg/chaoscopchase. We aim to respond within 1–2 business days.